Import columns aren't recognized
Fix CSV and Excel files that import the wrong values or nothing at all.
Updated September 27, 2026
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Fixes
"Could not read that file"
Make sure it's a real .csv or .xlsx (not .xls or .numbers). Re-save it from Excel or Google Sheets (File → Download → CSV).
Nothing, or the wrong column, was imported as length or width
The first row must be headers. Rename them to plain names: name, length, width, qty. See the column reference.
Sizes came in wrong
Plain numbers use your current entry unit. Put units in the cells (23 3/4", 600mm), or switch entry unit before importing.
Only 5 rows imported
The free tools import 5 rows per spreadsheet. Paid plans import everything.
Extra columns appeared
Columns Cutlistor doesn't recognize become custom fields. Delete them from the file if you don't need them.
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